Refund Policy - Unturned Cheats
How to request a refund. Open a support ticket with subject “Refund Request”, your order ID, purchase date, and issue summary — or use the Help Center on unturnedcheats.org.
Overview
Last updated: October 2026. This Refund Policy explains when refunds may be considered for Unturned Cheats products sold through unturnedcheats.org and our secure checkout partner.
Most sales are final once checkout completes. See also the Refunds and purchases section in our Terms & Conditions for the full purchase agreement.
When refunds are not offered
We do not refund change-of-mind purchases, Steam or BattlEye account bans, or issues caused by ignoring the setup guide, sharing license keys, or loading modules while the live status banner shows offline or updating.
Compatibility problems on unsupported setups—non-Windows platforms, outdated loaders not downloaded from your portal, or modified game files—are not eligible unless we confirm a defect on a supported configuration.
When we may review a refund
We may review a request if the product does not work as described on a supported setup: Steam Unturned on Windows 10 or 11 (64-bit), current loader from your operator portal, and the status banner showing online when you started troubleshooting.
Duplicate charges, failed delivery where no portal access was granted, or billing errors reported within a reasonable window may also be reviewed with proof of payment.
How to request a refund
Open a ticket on the Help Center at /support/. Use the subject line “Refund Request” and include your order ID, purchase date, the email used at checkout, Windows version, and a short summary of the issue.
Attach any relevant error messages or screenshots from the loader or portal. We respond through the same support ticket—do not share license keys or portal passwords in public channels.
Processing
Approved refunds are returned to the original payment method when possible. Timing depends on your bank or card issuer after we confirm eligibility.
If a refund is denied, we will explain why in your ticket. You may still receive loader or configuration help if the issue is fixable on a supported setup.